FAQ

Frequently Asked Questions (FAQs)

How do I place an order on your website?
To place an order, browse our product categories, select the items you want, and click “Add to Cart.” Once done, proceed to checkout and follow the prompts to complete your order.
What payment methods do you accept?
We accept bank transfers, debit/credit cards, and other secure payment gateways such as Paystack and Flutterwave.
Can I place an order via WhatsApp or phone call?
Yes! You can place your order directly through our customer support team on WhatsApp or call us for assistance.

Do you deliver nationwide?
Yes, we deliver to all states in Nigeria and also arrange international shipping upon request.
How long does delivery take?
Delivery typically takes 2–5 business days depending on your location and the item(s) ordered. Customized or large orders may take longer.
How much does shipping cost?
Shipping fees vary based on the size of your order and location. Shipping cost will be calculated at checkout.

What is your return policy?
We accept returns for eligible items within 7 days of delivery, provided the product is unused and in its original packaging. Please check our return policy page for full details.
Are your products covered by warranty?
Yes, most of our products come with a manufacturer’s warranty. Warranty details vary by product and are listed on the product page.
What if I receive a damaged or faulty item?
Please contact us immediately with pictures or video proof of the damaged item. We will resolve it promptly either by replacement or refund.

Do you sell both new and refurbished equipment?
Yes, we offer both brand-new and certified refurbished medical equipment. Each product page clearly states the condition.
Can I request a quote for bulk or institutional purchases?
Absolutely. Please contact our sales team for a custom quote on bulk or hospital orders.
Do you offer product installation or training?
Yes, we offer installation support and user training for select equipment. This can be arranged during the purchase process.

How can I contact Aziki Medical Systems?
You can reach us via our Contact Us page, through WhatsApp, email, or by calling our support number during business hours.
What are your business hours?
We are open Monday to Saturday from 9:00 AM to 6:00 PM (WAT).